TL;DR – SMS & Communications Summary
By providing your contact information and agreeing to be contacted, you allow Interlock Metal Roofing (New England) Inc. to contact you by phone, SMS (text message), and email about your inquiry, appointments, or services.
Calls may be recorded, monitored, or transcribed for quality assurance, training, and marketing attribution purposes. We tell you at the start of a call when it may be recorded. Calls may use automated, prerecorded, artificial, or AI-generated voice technology where permitted by law.
SMS messages may include updates, reminders, and follow-ups related to your request. Message frequency may vary, and message and data rates may apply. We send marketing calls and texts only between 9 a.m. and 8 p.m. your local time.
You can opt out of SMS messages at any time by replying STOP (or QUIT, END, CANCEL, UNSUBSCRIBE, OPT OUT, REVOKE) — or by any other reasonable means, including emailing policies@newenglandmetalroofing.com. Request help by replying HELP. Opt-outs are honoured within 10 business days and apply across all message types.
Your SMS opt-in data and consent are never shared with or sold to third parties for their marketing. We do not send marketing calls or texts without the consent the law of your state requires.
1. Overview
This SMS & Communications Policy explains how Interlock Metal Roofing (New England) Inc. ("Interlock," "we," "our," or "us") communicates with you by phone, SMS (text messaging), and email.
By providing your contact information through our website or otherwise interacting with us, you agree to the terms of this policy.
2. Types of Communications
We may contact you using the following methods:
- Phone calls
- SMS/text messages
- Email communications
These communications may relate to:
- Your inquiry or quote request
- Appointment scheduling and confirmations
- Project updates and service-related communications
- Customer support
- Marketing or promotional offers (where permitted by law)
3. Consent to Communications
By submitting your contact information on our website or through any of our services and agreeing to be contacted, you:
- Consent to receive communications from Interlock Metal Roofing (New England) Inc. about your inquiry
- Consent to receive calls and text messages at the phone number you provide
- Acknowledge that such communications may be made using automated technology, including prerecorded, artificial, or AI-generated voice, where permitted by law
Consent is not a condition of purchase.
Connecticut: Under Conn. Gen. Stat. § 42-288a, we send marketing calls and texts to Connecticut residents only with prior express written consent, except where we are responding to your own request or inquiry or you are an existing customer who has not opted out.
4. SMS Program Details
Message Frequency
Message frequency will vary depending on your interaction with Interlock, but may include multiple messages related to your inquiry, appointment, or project.
Message and Data Rates
Message and data rates may apply depending on your mobile carrier and plan.
Opt-Out Instructions
You may opt out of SMS communications at any time — by any reasonable means. For example, you can reply to any message with:
- STOP, QUIT, END, REVOKE, OPT OUT, CANCEL, or UNSUBSCRIBE
You may also opt out by emailing policies@newenglandmetalroofing.com or calling 1-866-733-5811. We honour opt-out requests as soon as practicable and no later than 10 business days, and an opt-out submitted through any channel applies to all message types you receive from us. If your opt-out request is unclear, we may send one clarification message; if you do not respond, we will treat your request as a complete opt-out.
After opting out, you will no longer receive marketing SMS messages. You may still receive messages required for transactional or service-related purposes where permitted by law.
Help Instructions
You may submit your request by:
• Email: policies@newenglandmetalroofing.com
• Company: Interlock Metal Roofing (New England) Inc. / I.E.L. Manufacturing Ltd.
We will respond to verified requests within 45 days, or as otherwise required by applicable law.
Your opt-out preferences will be applied in conjunction with our Cookie Policy and consent management tools.
5. Call Recording and Monitoring
Phone calls to and from Interlock may be:
- Recorded
- Monitored
- Transcribed
for purposes including:
- Quality assurance
- Training
- Customer service improvement
- Marketing and attribution analysis
Massachusetts (Mass. Gen. Laws c. 272, § 99), New Hampshire (RSA 570-A) and Connecticut (Conn. Gen. Stat. § 52-570d) require the consent of everyone on a call before it is recorded. We tell you at the start of a call that it may be recorded. If you do not want to be recorded, tell us and we will continue without recording, or you can contact us by email instead.
6. Third-Party Communications
Your information may be shared with authorized dealers, contractors, or service providers.
As a result:
- You may receive communications from third parties associated with your request
- These communications are governed by the policies of those third parties
Interlock is not responsible for the communication practices of third-party contractors or partners.
7. Compliance with Applicable Laws
We comply with applicable communication and privacy laws, including:
- The Telephone Consumer Protection Act (TCPA) and the FTC Telemarketing Sales Rule
- The CAN-SPAM Act
- The National Do Not Call Registry and the Massachusetts Do Not Call Registry
- State telemarketing laws, including Conn. Gen. Stat. §§ 42-284 to 42-288a, Mass. Gen. Laws c. 159C and 201 CMR 12.00, R.I. Gen. Laws c. 5-61, N.H. RSA 359-E, 10 M.R.S. § 1499-B and 9 V.S.A. § 2464a
We obtain consent and provide opt-out mechanisms as required by law. Every commercial email we send identifies the sender, includes our mailing address, and contains a working unsubscribe link; we honour unsubscribe requests within 10 business days. You may also unsubscribe at any time by contacting policies@newenglandmetalroofing.com.
You may revoke your consent to calls and text messages at any time, by any reasonable means. We honour revocations as soon as practicable and no later than 10 business days, and a revocation received through one channel applies across all message types we send you.
We make marketing calls and send marketing text messages only between 9:00 a.m. and 8:00 p.m. in your local time zone. At the start of a call we give our name and the purpose of the call.
Text messaging originator opt-in data and consent will not be shared with or sold to third parties or affiliates for marketing or promotional purposes.
Mailing address: Interlock Metal Roofing (New England) Inc., 25 Walpole Park S Unit 7, Walpole, MA 02081-2522, United States
8. Do Not Call Requests
You may request not to receive phone calls from us by:
• Contacting us at: policies@newenglandmetalroofing.com
• Company: Interlock Metal Roofing (New England) Inc. / I.E.L. Manufacturing Ltd.
• Following any instructions provided during communications
We will honor such requests in accordance with applicable laws.
9. Data Usage
Information collected through communications may be used in accordance with our Privacy Policy, including for:
- Customer service
- Sales and marketing
- Analytics and performance measurement
10. Security
We take reasonable measures to protect your information; however, no communication method is completely secure.
11. Changes to This Policy
We may update this policy at any time. Updates will be posted with a revised effective date.
Continued use of our services constitutes acceptance of the updated policy.
12. Contact Information
For questions regarding this policy:
• Email: policies@newenglandmetalroofing.com
• Company: Interlock Metal Roofing (New England) Inc. / I.E.L. Manufacturing Ltd.
Related Legal Policies
These policies work together to govern your use of our website, services, communications, and data practices.
