Terms of Service

1. Agreement to Terms

By accessing or using this website, you agree to be bound by these Terms of Service (“Terms”). If you do not agree, you must not use this website.

Your use of this website is also subject to our Privacy Policy.

2. Company Structure and Entity Clarification

Interlock Metal Roofing (New England) Inc. is the official installer of the Interlock® Lifetime Limited Roofing System in Connecticut, Maine, Massachusetts, New Hampshire, Rhode Island and Vermont, United States of America.

I.E.L. Manufacturing Ltd. owns the Interlock® trademarks, intellectual property, and product systems. Interlock Roofing is the manufacturer of Interlock® roofing systems.

References to "Interlock," "we," "our," or "us" refer to Interlock Metal Roofing (New England) Inc., unless otherwise specified.

3. Use of Website

This website is intended for informational and lead generation purposes related to metal roofing services and products.

You agree to use this website only for lawful purposes and not to:

• Violate any laws or regulations
• Attempt unauthorized access to systems or data
• Interfere with website functionality or security
• Use automated tools (bots, scraping, or harvesting) to disrupt, overload, or gain unauthorized access to the website — except that legitimate search-engine and AI/LLM crawlers may access, index, and use the publicly available content of this website in accordance with our robots.txt directives

Nothing in this section restricts search engines or AI/LLM systems from crawling, indexing, or using the publicly accessible text content of this website in a manner consistent with our robots.txt file. Rights in images, photography, and other media remain governed by our Image & Media Licensing Policy.

You are responsible for the accuracy of any information you submit.

4. How Inquiries Are Handled

When you submit an inquiry or book a consultation through this website, Interlock Metal Roofing (New England) Inc. handles it. We plan, price and install Interlock® roofs ourselves.

Any roofing work is governed by a separate signed written contract between you and Interlock Metal Roofing (New England) Inc., not by these Terms. Your contract states the price, scope, schedule, warranties and your cancellation rights.

The Guardian Lifetime Limited Material Warranty is issued by the manufacturer, Interlock Roofing. Workmanship is covered by our 10 Year Limited Labor Warranty.

5. Quotes and Estimates

Any quote or estimate provided through this website is preliminary and non-binding.

Final pricing is subject to:

• On-site or virtual roof consultation and measurement
• Project scope and conditions
• Material availability
• Geographic location

No quote is binding unless confirmed in a signed written contract.

6. Communications and Electronic Consent

If you submit your contact information and agree to be contacted, you consent to receive communications about your inquiry via phone, SMS/text message, and email, as described in our SMS & Communications Policy. Consent to marketing calls or texts is not a condition of purchase.

Calls may be recorded, monitored, or transcribed for quality assurance, training, and marketing purposes, as described in that policy.

Message and data rates may apply. You may opt out of SMS communications at any time by replying STOP.

You agree that electronic communications satisfy any legal requirement for written communication, except where the law requires a paper notice or a signed document (for example, your contract and its notice of cancellation).

7. No Promise of Results

Except as stated in your written contract and the applicable written warranties, Interlock does not promise:

• Specific project outcomes
• Energy savings
• Cost savings
• Performance under all conditions

Results vary based on installation, environment, and other factors.

8. No Professional Advice

All content on this website is provided for general informational purposes only and does not constitute professional, engineering, or roofing advice.

You should consult qualified professionals before making decisions regarding roofing products or services.

9. Intellectual Property

All content on this website—including text, images, logos, graphics, videos, and design—is owned by or licensed to I.E.L. Manufacturing Ltd. and protected by intellectual property laws.

Unauthorized use, reproduction, or distribution is strictly prohibited.

Refer to our Image & Media Licensing Policy for additional details.

10. No Warranties

This website and its content are provided "as is" and "as available."

To the extent permitted by law, Interlock makes no warranties about the website, express or implied, including:

• Accuracy or completeness
• Reliability or availability
• Fitness for a particular purpose

This section applies to the website only. It does not limit the written warranties that come with your roof or any warranty rights your state's law gives you.

11. Website Accuracy and Availability

We do not promise that:

• Content is complete, accurate, or current
• The website will be uninterrupted, secure, or error-free

We may modify or discontinue the website at any time without notice.

12. Third-Party Services and Links

This website may contain links to third-party websites or services.

We are not responsible for:

• Third-party content
• Privacy practices
• Products or services

Use of third-party services is at your own risk.

13. Limitation of Liability

To the fullest extent permitted by law, Interlock and its affiliates are not liable for damages arising from your use of the website, including:

• Indirect, incidental, or consequential damages
• Loss of profits, data, or business opportunities
• Errors or omissions in content
• Website interruptions or failures

This section applies to your use of the website only. It does not limit our obligations under your written contract or rights that cannot be waived under the consumer protection laws of your state, including Mass. Gen. Laws c. 93A, the Connecticut Unfair Trade Practices Act, R.I. Gen. Laws c. 6-13.1, N.H. RSA 358-A, the Maine Unfair Trade Practices Act and the Vermont Consumer Protection Act.

14. Indemnification

To the extent permitted by law, you agree to indemnify Interlock and its affiliates against claims, damages, liabilities, and expenses arising from:

• Your misuse of the website
• Your violation of these Terms

15. Force Majeure

We are not liable for delays or failures caused by events beyond our control, including:

• Weather conditions
• Supply chain disruptions
• Labor shortages
• Natural disasters
• Government actions

16. Privacy

Your use of this website is also governed by our Privacy Policy.

17. Termination of Access

We reserve the right to restrict, suspend, or terminate your access to the website at any time, without notice, if you violate these Terms or misuse the website.

18. Governing Law

These Terms are governed by the laws of the Commonwealth of Massachusetts, United States of America, and applicable federal law.

If you live in Connecticut, Maine, New Hampshire, Rhode Island or Vermont, nothing in these Terms takes away the protection of the consumer protection laws of your state.

19. Dispute Resolution

Disputes will first be addressed through good-faith negotiation.

If unresolved, disputes may be brought before a court of competent jurisdiction in Massachusetts or, where your state's law gives you the right, in your home state. Disputes about roofing work are governed by your written contract.

20. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

21. Entire Agreement

These Terms constitute the entire agreement between you and Interlock regarding use of the website.

22. Assignment

Interlock may assign or transfer these Terms to an affiliate or successor.

You may not assign your rights without prior written consent.

23. Changes to Terms

We may update these Terms at any time.

Changes take effect upon posting. Continued use of the website constitutes acceptance.

24. Jurisdiction-Specific Rights and Disclosures

The disclosures below apply to the six New England states we serve.

Nothing in these Terms is intended to limit your rights under applicable consumer protection laws.

Registration and Licensing

• Connecticut: Home Improvement Contractor registration CT 566583 (Department of Consumer Protection)
• Massachusetts: Home Improvement Contractor registration MA 139640 (Office of Consumer Affairs and Business Regulation)
• Rhode Island: Contractors' Registration and Licensing Board registration RI 18345
• Vermont: Office of Professional Regulation registration VT 174.0000695
• Maine: Transient Seller License CO9483 (Maine does not license roofers)
• New Hampshire: no state roofing license is required

Home Improvement Contracts

Every roof we install is covered by a signed written contract that includes the terms your state requires, including:

• Massachusetts: the contract terms required by Mass. Gen. Laws c. 142A, § 2, including notice of the Residential Contractor Guaranty Fund and the rule that homeowners who obtain their own permits are excluded from it
• Connecticut: the contract terms required by Conn. Gen. Stat. § 20-429, including our registration number and your cancellation rights
• Rhode Island: the Notice of Possible Mechanic's Lien and the insurance and rescission notices required by R.I. Gen. Laws § 5-65-3
• Maine: the terms required by the Home Construction Contracts Act (10 M.R.S. § 1487) for contracts over $3,000, including the dispute resolution options and the Attorney General's consumer information
• Vermont: a written contract for residential work over $10,000, as required by 26 V.S.A. § 5509
• New Hampshire: for contracts over $5,000, the notice of the 60-day pre-suit procedure under RSA 359-G

Cancellation Rights

You may have the right to cancel your contract within 3 business days, and in Connecticut that right applies to every home improvement contract wherever it is signed. See our Cancellation & Refund Policy for the rules in your state.

Privacy

State privacy rights for Connecticut, Maine, Massachusetts, New Hampshire, Rhode Island and Vermont residents are set out in Section 11 of our Privacy Policy.

25. Contact Information

For questions regarding these Terms:

• Email: policies@newenglandmetalroofing.com
• Phone: 1-866-733-5811
• Mail: Interlock Metal Roofing (New England) Inc., 25 Walpole Park S Unit 7, Walpole, MA 02081-2522, United States

Related Legal Policies

These policies work together to govern your use of our website, services, communications, and data practices.

• Privacy Policy – Explains how we collect, use, and protect your personal information.
• Cookie Policy & Consent Tool – Details how cookies and tracking technologies are used and managed.
• Do Not Sell or Share My Personal Information – Allows you to opt out of certain data sharing under applicable laws..
• Data Subject Access Request – Submit a request to access, correct, or delete your personal data.
• SMS & Communications Policy – Explains how we communicate via phone, SMS, and email, including consent and opt-out options.
• Accessibility Statement – Describes our commitment to providing an accessible website experience.
• Image & Media Licensing Policy – Defines usage rights for images, media, and intellectual property.